How can we help?

What is FounderGrade?

An overview of the platform and how the four roles fit together.

Creating your account

Sign up, choose your role, and complete onboarding.

Completing your profile

Required fields, KYC, KYB, and best practices.

Using the pitch builder

Build a complete pitch in under an hour.

Your FounderGrade score, explained

What the 8 dimensions mean and how reviewers score them.

Appealing a score

When and how to request a re-review.

Working in a deal room

SAFE templates, milestones, signatures, and disbursements.

Investor accreditation

Documents needed and how long verification takes per jurisdiction.

Portfolio reporting & tax pack

Quarterly statements, capital calls, and exports.

Applying to the expert panel

What we look for and how the calibration process works.

How your Expert Trust Score is calculated

Accuracy, calibration, peer agreement, response time.

When and how experts get paid

Per-review payouts, currencies, and tax handling.

Setting up your first cohort

Inviting founders, white-label settings, and demo-day flow.

LP reporting on FounderGrade

Cohort dashboards and exportable LP packs.

White-label configuration

Logos, colors, custom domains, and member access.

Plans, fees, and what's included

Founder, investor, and accelerator plan summary.

Refund policy

When refunds apply and how to request one.

Success fees & escrow basis points

How and when fees are charged on closed deals.

How we handle your data

Encryption, retention, and access controls.

Two-factor authentication

Enabling 2FA for your account.

Reporting a security issue

Our coordinated disclosure policy.

Jurisdictions we operate in

DFSA, ADGM, and partner regulatory posture.

AML, KYC and KYB process

What we verify and which partners we use.

Investor restrictions per jurisdiction

Who can invest in what, and why.